Last updated: 15 April 2025

At Fortune Lucky, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and online ordering services (the "Service").

1. Information We Collect

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, delivery address, and password.

• Order Information: Purchase history, payment method (processed by third-party providers), and order preferences.

• Device Information: IP address, browser type, device type, operating system, and location data (if enabled).

• Usage Data: Pages visited, time spent, and interactions with our website and services.

• Communication: Messages, inquiries, or feedback submitted to our support team.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you regarding orders, promotions, or updates

• Improve our website, products, and services

• Personalize user experience

• Detect and prevent fraud or unauthorized activities

• Comply with legal and regulatory obligations

3. Sharing of Information

We may share your information with:

• Service Providers: Delivery partners, payment gateways, IT support, and analytics tools to help run our business.

• Legal Authorities: When required by law or to protect our rights, safety, or users.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Security

We implement reasonable security measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or request a copy of your data

• Correct or update your personal information

• Withdraw consent or request deletion of your data

• Object to processing or request data portability

To exercise your rights, contact us at the email below.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Image Disclaimer

The images displayed on our website are sourced from our suppliers' websites and are used solely for the purpose of showcasing the products we supply. These images are not intended for any commercial redistribution, reproduction, or other use beyond product representation.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: 

📧 Email: enquiry@fortunemicro.com
📞 Phone: +65 6222 8963/4
📍 Address: 19 KEPPEL ROAD, #06-03, JIT POH BUILDING SINGAPORE 089058