Last updated: 15 April 2025

Welcome to Fortune Lucky! These Terms and Conditions (“Terms”) govern your use of our website and online ordering platform (the “Service”). By accessing or using the website, you agree to be bound by these Terms.

• 1. General Use

  • The Service is intended for users who are 18 years or older. By using the platform, you confirm that you meet this age requirement.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

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  2. Account Registration

  • You may be required to create an account to view the products and place orders.

  • You are responsible for maintaining the confidentiality of your account information.

  • Please ensure your account information is accurate and up to date.

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  3. Ordering and Payment

  • Orders placed through Fortune Lucky are subject to acceptance and availability.

  • Payments must be made through approved payment methods (Please check with our admin).

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  4. Delivery

  • Estimated delivery times are provided for convenience and are not guaranteed.

  • It is your responsibility to ensure someone is available to receive the delivery.

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  5. Returns, Refunds, and Cancellations

  • Perishable items may not be eligible for returns.

  • Refunds are issued only in case of missing, incorrect, or damaged items, subject to review.

  • Orders can only be canceled within a specific time window (e.g., 5 minutes after placing the order). After that, cancellations may not be accepted.

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  6. Product Information

  • We make every effort to display accurate product details, but we do not guarantee that all descriptions, images, or information are error-free.

  • If a product offered by Fortune Lucky is not as described, your sole remedy is to contact us for resolution.

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  7. User Conduct

  • You agree not to misuse the platform, including by engaging in fraudulent activity, spamming, or attempting to harm the system.

  • We may suspend or terminate your access for violations of these Terms.

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  8. Limitation of Liability

  • Fortune Lucky is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our platform.

  • Our liability is limited to the value of your most recent order, to the extent permitted by law.

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  9. Privacy Policy

  • Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal data.

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  10. Changes to Terms

  • We reserve the right to update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms.

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  11. Contact Us

  If you have any questions about these Terms, please contact us at:

  📧 Email: enquiry@fortunemicro.com
  📞 Phone: +65 6222 8963/4
  📍 Address: 19 KEPPEL ROAD, #06-03, JIT POH BUILDING SINGAPORE 089058